Terms & Conditions

Agreeing to these terms

Opening an account, depositing or placing a bet means you accept these terms, our Privacy Policy and our Cookies Policy. If you do not accept them, do not open an account.

We may change these terms — a licence condition changes, a payment rail changes its rules. Material changes are emailed to account holders before they take effect, and the date at the top of this page always tells you which version you are reading.

Who may open an account

• You are at least 18 years old, and old enough to gamble legally where you live.
• You are acting for yourself, with your own money, not on behalf of anyone else.
• You are not resident in a jurisdiction our Curacao licence does not cover. We check by IP address and by the details you give us.
• You are not on a self-exclusion register you registered with, including BetStop.
• You are not an employee of BetJohn, one of our suppliers, or an immediate family member of one.

If any of these turn out to be untrue, we close the account, return deposits where the law allows and void winnings.

One account per person

One person, one account, one household address, one payment instrument, one device fingerprint. Duplicate accounts are almost always about claiming a welcome bonus twice, and we treat them that way.

If we find duplicates, the oldest verified account survives, the rest are closed, bonus winnings across all of them are void, and genuine deposits are returned to source.

Verifying your identity

We verify before a first withdrawal, and sooner if a deposit pattern requires it. Expect to provide photo ID, a proof of address dated within three months, and proof of ownership of the payment method.

Until verification is complete, a withdrawal will sit as pending. Nothing is lost; it simply does not move. Most checks clear the same day when the documents are legible and current.

Deposits

• The minimum deposit is $5; the maximum is $5,000 per transaction. Individual rails set their own minimums between $10 and $15.
• Funds must come from an instrument in your own name. Third-party deposits are returned.
• Wallet and mobile-pay deposits land instantly. Bitcoin clears in 15 to 60 minutes and Tether in 15 to 45, both network dependent.
• We do not charge a deposit fee. Your bank, wallet or blockchain may.
• Depositing and withdrawing without meaningful play is treated as an attempt to use us as a money service, and will be refused.

Withdrawals

• The minimum withdrawal is $10 and the maximum is $25,000 per transaction.
• Approved withdrawals settle in 1 to 3 business days. Weekends and public holidays are not business days.
• Money returns by the route it arrived on wherever the rail allows it. This is an anti-money-laundering requirement, not a preference.
• Any active bonus wagering must be complete before a withdrawal is processed; requesting one early forfeits the remaining bonus.
• We may pause a withdrawal to complete verification or investigate suspected bonus abuse, and we will tell you why.

Bonuses and wagering

The welcome package is a 200% match up to $1,000 plus 100 free spins. Ongoing offers include the monthly cashback challenge, which returns 15% on qualifying play, and the six-level VIP programme.

• Bonus funds are not cash. They convert only after the wagering requirement printed on the offer is met.
• Each offer carries its own wagering multiple, minimum qualifying deposit, eligible games and expiry. The terms on the offer win where they differ from the general text here.
• Games contribute at different rates. Slots usually contribute in full; table and live games contribute at a reduced rate or not at all.
• Maximum stake while a bonus is active is capped, and exceeding it can void the bonus and anything won with it.
• One welcome offer per person, household, IP address and payment instrument.
• Low-risk or hedged betting to clear wagering — covering both sides of an even-money bet, for example — voids the bonus.

Dormant accounts

An account with no login, deposit, bet or withdrawal for 12 consecutive months is dormant. We email you before that happens, and again when it does.

Reactivating is a matter of signing in. Any balance remains yours; we do not confiscate it. Where a dormant balance must be handled under licence rules, we follow those rules and tell you what happened.

Fair play and prohibited behaviour

• No bots, scripts, automated play or software that interacts with the games on your behalf.
• No collusion with other players, and no coordinated multi-account play.
• No exploiting a bug. If a game misbehaves in your favour, tell us. Deliberately farming a fault voids the results.
• No abuse of our staff. The support desk will end a conversation that becomes abusive, and repeat behaviour closes the account.
• No use of the account by anyone other than you, including family members.

Errors, malfunctions and voided play

Software fails sometimes. When a game malfunctions, that round is void: stakes are returned and any result from the faulty round does not stand. This applies whether the fault favoured you or us.

Obvious pricing or payout errors — a paytable showing the wrong multiple, a bonus crediting a hundred times its value — are corrected, and play made on the strength of the error is void. We will always explain what went wrong rather than adjust a balance silently.

Connection drops are handled by the game server, which holds the round state. Reopening the game resumes or settles it.

Complaints and disputes

1. Raise it with live chat first. Most issues are a setting or a pending verification and are fixed in one conversation.
2. If chat cannot resolve it, ask for the complaint to be escalated. You will get a reference number and a written answer.
3. We aim to give a substantive answer within 10 business days, and will tell you if something needs longer.
4. If our final answer does not satisfy you, you may take it to the Curacao Gaming Control Board as our licensing authority.

Keep screenshots, timestamps and transaction references. A complaint with evidence is resolved far faster than one without.

Governing law, severability and contact

These terms are governed by the law of the licensing jurisdiction, Curacao. If a court finds any clause unenforceable, that clause is severed and the rest stands.

Nothing here removes a right you hold under mandatory consumer law where you live.

To reach us about anything on this page, use 24/7 live chat, the international phone line or email through the help centre — all listed on our contact page.