About BetJohn Casino

What BetJohn is

BetJohn Casino is an online casino built for Australian players. We opened in 2021 with a few hundred games and a single payment rail; today the lobby holds 3,698 titles from 48 studios and the cashier runs nine ways in.

We are the operator. The games are licensed from the studios that build them, the payment rails are run by regulated processors, and the account, the cashier and the support desk are ours.

Live since

2021

Games

3,698

Studios

48

Average RTP

96%

The numbers, plainly

Here is the whole operation in one table, with nothing rounded up to sound better.

Our licence

We hold a licence from the Curacao Gaming Control Board and have operated under it since 2021. A licence is not decoration; it is a set of conditions we can lose the business over.

• Games must run on tested random number generators, and results must be reproducible on audit.
• Player funds are held so that they are not our working capital.
• Identity and source-of-funds checks are mandatory, not discretionary.
• Responsible gambling tools must be available and must actually work.
• There is a complaints route above us that we do not control.

How we choose studios

A game only reaches our lobby if the studio behind it is licensed, its random number generator is independently tested, and its paytables and RTP figures are published rather than hinted at.

Names you will recognise on that list include Microgaming, Relax Gaming, Blueprint, Reel Kingdom, Reel Time Gaming, Peter and Sons, NetGame, Onlyplay, Popiplay and Slotopia.

How money moves

Nine ways in: Bitcoin, Ethereum, Tether, Ripple, Flexepin, Jeton, Neteller, Apple Pay and Samsung Pay. Wallets and mobile pay land instantly; Bitcoin takes 15 to 60 minutes and Tether 15 to 45, both dependent on the network rather than on us.

Money out returns by the route it came in wherever the rail allows, between $10 and $25,000 per transaction, settling in one to three business days. We publish the timings on the timings board on the front page rather than burying them.

How we support players

Live chat is open 24 hours a day, every day. There is an international phone line for the times when typing is not enough, and email through the help centre for anything that needs an attachment.

We staff the desk overnight because Australian evenings are European nights, and a stuck deposit at 11pm should not wait until morning.

What we commit to

• We publish the same numbers everywhere. If the front page says 3,698 games, so does this page and so does support.
• We explain RTP honestly. An average of 96% is a long-run statistic, not a promise about your session, and we will not present it as one.
• We do not lend. No credit, no advances, no "top up and we will match it" to a player chasing a loss.
• We act on limits immediately. Down at once, up only after a wait.
• We answer complaints in writing. With a reference number, and an escalation route above us.

How to reach us

Live chat is the fastest door and it is open at every hour. The phone line suits verification and payment questions. Email through the help centre is right when you need to attach a document.

Our contact page sets out which channel suits which problem and what to have ready before you start.